State ID and Birth Certificate not enough for US pport????

I applied for my US Pport on October the sixth. I went to a pport acceptance agency (US Post Office) and had the photos taken there, and also paid the fee to have it expedited. I was told It was door to door three weeks maximum. I paid two way overnight delivery as well. The total came to 195$. Three weeks ped, and I received a letter a few days before I was to receive my pport. It stated that I had not provided sufficient information to prove my identity, and that they required at least five doents with my photo and signature dated to prove who I am. It could be nothing recent. I provided my original Birth Certificate in good condition as well as my current Maryland State ID, just as it states on the site and they requested at the post office. Why was this not enough??? I of course do not have any of these doents and they all take weeks to get. I missed my trip. ANd they will not give me a refund, not even for having it expedited, because they said it was because they needed those other doents... I think this is complete crap. They told me "The state ID was not enough because it is a 'non-driving' ID." It says right on their site (travel.state.gov) all you need is those two doents. SO I spoke to a supervisor... He said the best thing he could tell me to do is go to DC to the agency with my mother, and my sibling who has a pport, and to bring my ID and social Secutiry card and try to work something out, but he could 'not assure me of anything.' I plan to go on Wednesday.... but I am worried I still won't get it. They seem to really not want to give me this thing that Ip aid for, for no good reason. They are also now saying that the passport photos taken by the post office were the wrong size, so now I have to go get those retaken. This is absurd! Honestly, what should I do?? Has anyone ever heard of anything like this??? Are they giving me the run around and if so why? ... before anyone asks, yes, it is legitimate, like I said I applied at a US post office. Any idea what is going on, anyone??? What should I do? The date of my next day of travel is approaching and they are still giving me a hard time. WTH?!?